UPDATE:
Phase II Re-Opening
We want to first thank you all for the support we’ve seen throughout the last few months! These circumstances have been difficult on many and we can’t begin to tell you how grateful we are for your continued business.
As many people are eager for the opening of brick and mortar retail, we wanted to update you on our up coming plans to welcome you back into the shop! We are taking a number of factors into consideration surrounding COVID-19, as our first priority is the continued safety and health of our customers & staff. At all times, customers & staff will be asked to follow our requested guidelines to use hand sanitizer, wear masks and respect the limited occupancy during store hours. We want you to be confident in knowing that we’ll also be making additional efforts to create a clean environment with daily & regular sanitizing protocol between customers within the shop.
Additionally, we will be offering the opportunity to schedule an appointment to shop and by-pass potential wait times. This calendar option will be posted shortly on our website and will provide limited availability. We also encourage you to still take advantage of shopping the website with our continued FREE local & contactless delivery option through the coming months.
Starting June 18th our temporary hours, as we navigate this new landscape of retail, will be:
Thurs. through Sunday 11-5pm
Our web store is accessible 24/7 at www.Reservoir.us
OUR RESPONSE:
To ensure the safety of both our customers and the Reservoir team, we are currently closed to reduce the spread of the Covid virus. While many stores will be opening in the near future, we at Reservoir are taking extra precautions before we make any decisions. We will continue to update this page with any changes to our brick and mortar hours, but for the time being, we encourage you to take advantage of our website & instagram ecommerce as the safest option to shop for all involved.
We are always happy to answer questions on fit, product details, etc. Our return & exchange policies also continue to remain in affect for your convenience.
LOCAL DELIVERY:
In lieu of recent developments due to the coronavirus, we our doing our best to create comfortable and contactless options for your continued support and shopping needs.
We are temporarily providing free delivery to the following zip codes:
10516, 12524, 12508 & 12590
While checking out you can use the promo code "LOCAL" to receive free delivery in these areas.
In the event that you are using another discount code, we will refund your shipping immediately upon receiving your order and seeing your delivery address. Unfortunately our system will only allow one discount at a time, so this has been our process to ensure you get the best service while we are unable to be open.
Local deliveries will be made on Wednesday between 4-6pm and Saturday between 10am-noon.
If you have any questions or concerns or need expedited delivery for any reason, please don't hesitate to reach out to us at hello@reservoir.us
ONLINE SHIPPING:
As our team continues to work remotely, please be aware that online orders will take 1-3 days to ship. All orders will ship out on Mondays, Wednesdays and Saturdays.
If you have any questions or concerns or need expedited shipping for any reason, please don't hesitate to reach out to us at hello@reservoir.us
THANK YOU
As a small business that relies heavily on foot traffic to our brick & mortar, this has been a difficult transition. Even more, we understand that our decisions to remain closed may not be to our best business advantage, but we believe they are in the best interest of our customers, our team and our family. We truly appreciate all your support that you have shown us and hope we can continue to serve you during this time!
Best,
Erin & the Team at Reservoir
